FAQ

In-store pickup

When can I pick up the items I purchased online?

ÉcoDépôt Montréal is open Monday to Wednesday from 10:00 a.m. to 6:00 p.m., Thursday to Friday from 10:00 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 6:00 p.m.

Order

Is there a delay between my online order and when I can pick up my order?

No, once payment has been validated on the website, you can go to the store the same day.

Back

Can I return my product?

We always strive to ensure our customers love our products, but if you need to return an order, we are happy to help. Simply email us directly and we will guide you through the process.

Do you have another question?

If we still haven't answered your question, you can contact us below and we'll get back to you as soon as possible.

FAQ